Big Mug invites you into a deeper coffee experience — from the farm, the people and the process, to the aroma, flavour and story waiting in every cup.
Explore Experiences →Big Mug is more than a coffee tour. It is an invitation to slow down, explore, ask questions and experience coffee from a completely different point of view.
Follow the journey from growing and harvesting to processing, roasting and brewing. Meet the stories behind the beans, understand what shapes flavour, and discover why every cup has a character of its own.
Whether you are a coffee lover, a curious traveller, a couple looking for a unique experience, or a group searching for something memorable, Big Mug is designed to leave you with more than information — it leaves you with a story to remember.
Explore our coffee experiences and choose the journey that suits you.
Duration: 3 hours
Walk through the coffee journey from farm to cup.
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Duration: Full day
Combine Kenyan coffee culture with a curated local adventure.
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Duration: Flexible
A tailored experience for couples, families, groups or corporate guests.
Choose this experience →Shop Big Mug coffee bags and useful barista tools.
Fresh coffee selections for home, gifts and coffee lovers.
Dark roasted beans Strong taste For mocha and Italian drinks
Tools and accessories for preparing better coffee at home or behind the bar.
Coffee changes long before it reaches your cup. Altitude, soil, variety, rainfall, harvesting, fermentation, drying and roasting all influence the final experience.
At Big Mug, we make that journey visible. You will learn how small choices along the chain create sweetness, acidity, body, aroma and balance.
Your request stays transparent from the moment you send it until your Big Mug experience is complete.
Choose an experience, preferred date and optional time. You receive a booking reference by email.
Big Mug reviews your request. Your booking is not confirmed until you receive the confirmation email.
If timing or arrangements change, Big Mug can send you a direct schedule update with the revised details.
After your experience is completed, we send a thank-you message and hope to welcome you again.
We understand that travel plans can change. Communication is the most important part.
Contact Big Mug as early as possible and include your booking reference. We will review the requested change and, where availability allows, help arrange another suitable date or time.
A requested change is not final until Big Mug confirms the revised arrangement.
If an operational issue affects your confirmed schedule, we will contact you with the revised date or time as soon as reasonably possible. If a booking must be cancelled, we will notify you and help discuss suitable alternatives.
Important: detailed payment/refund terms will be published before online payments are introduced.
No. The form sends a booking request. Big Mug first checks availability and then sends you a separate confirmation email.
Yes. Add your preferred time when booking. It is treated as a preference until Big Mug confirms the final schedule.
Big Mug can send schedule updates directly to the email used for your booking. The message will explain the change and revised arrangements.
Contact us as early as possible with your booking reference. We will review the request and confirm what options are available.
Yes. Use the Private Big Mug Experience where available, or send an enquiry with your group size and requirements so we can discuss a suitable arrangement.
Meeting or pickup information is shown on an experience when available and can also be confirmed directly with Big Mug before your visit.
Absolutely. Use the Ask Big Mug enquiry form for tour questions, group planning, marketplace products, partnerships or anything you need clarified first.
Use this form when you are ready to request a tour date.
Questions before you book, group planning, marketplace products or a confirmed-booking update? Reach Big Mug through the contact options below.
Use this form for general questions, coffee marketplace enquiries, partnerships, group planning or anything you want to ask before making a booking.
